Refund
Refund Policy
Transparent and hassle-free refund process for every customer
📅 Last updated: April 18, 2026
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Eligible for Refund
Payment Deducted, No Product
If money was charged but the machine failed to dispense.
Wrong Product Dispensed
A different product was dispensed due to a machine error.
Duplicate Payment
If you were charged twice for a single transaction.
Damaged or Expired
Product received was damaged, expired, or tampered.
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Non-Refundable Cases
- Product was successfully dispensed but the customer changed their mind.
- Incorrect selection made by the customer.
- Partial consumption of the product after dispensing.
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How to Claim Your Refund
1
Contact Us
Reach out within 48 hours via email or phone with your transaction details.
2
Verification
Our team verifies the claim against machine logs and payment records.
3
Approval
Approved refunds are confirmed and processed to your original payment method.
4
Refund Credited
Amount credited within 5–7 working days. UPI/wallet may be faster.
Need a Refund?
Contact us within 48 hours of the transaction with your Transaction ID and machine location.
📧 support@umifoods.org⏱ Refund in 5–7 working days
Request Refund →